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Frequently Asked Questions

TEXTBOOK RENTALS
Q: What is a textbook rental?
A: All you do is a pay a portion of the purchase price and return it back at the end of the semester.

Q: How long do I get to keep a rental?
A: The rental isn’t due back until the end of the semester. For all Fall terms, rentals are due on or before November 25th, 2020.

Q: I like to buy my books instead of renting because I may need them.  Why should I rent?
A: The Cumberland University Bookstore has a No-Risk Rental Program meaning the full rental price paid can be applied to the purchase price at the end of the semester if you want to keep your book. For example, if the rental price is $25 and the purchase price is $75, you would pay $50 to keep the book at the end of the semester. 

Q: Can I rent books or packages with an access code in them?
A: Yes, the rental price includes the purchase of the access code, and the book will need to be returned at the end of the semester.

Q: Can I write or highlight in my rental?
A: Yes, normal use of writing/highlighting in the book is allowed. Excessive highlighting or writing can result in the rental being deemed damaged (See question below).

Q: What if I lost or damaged my rentals?
A: You only have to pay the difference in how much was paid for the rental minus the purchase price.

Q: How do I return my rental?
A: It’s easy. The Cumberland University Bookstore does not require a receipt. All you have to do is return your rentals back at the end of the semester to the Cumberland University Bookstore or mail them to:

Cumberland University Bookstore
Attn: Rental Returns
1 Cumberland Sq.
Lebanon, TN 37087

**Please make sure your contact information is located in the package.**

Q: What if I don’t return my rental?
A: The Cumberland University Bookstore will charge the debit/credit card that is on file the difference in how much was paid for the rental minus the purchase price plus a $5/rental extension fee.

Q: Why do I need to hold a debit/credit card on file for a rental?
A: The Cumberland University Bookstore requires a debit/credit card to be held on file in case the rental is not returned.

COURSE MATERIAL BUYBACK
Q: Do you buy back course materials?
A: Yes, the Cumberland University Bookstore pays cash for course materials at the end of each semester. All you need to bring into the store is your ID and the course materials, and staff will let you know if your course materials can be purchased.

Q: What kind of course materials do you purchase?
A: The Cumberland University Bookstore purchases all types of course materials: books (hardback, paperback, loose-leaf/binder, novels, trade, etc.), calculators, clickers, and much more. Please bring in your course materials, and the Cumberland University Bookstore will let you know if your course materials can be purchased.

Q: How do I get paid for my course materials?
A: Cumberland University Bookstore staff will tell you the amount and will pay you cash for your course materials.

PAYMENT METHODS
Q: What payment methods does the Cumberland University Bookstore accept?
A: The Cumberland University Bookstore accepts the following:

In-store
Credit/Debit Card
Financial Aid (Fall 2020 - Available August 3rd - September 4th)
Scholarships
Gift Card

Website
Credit/Debit Card
Financial Aid (Fall 2020 - Available August 3rd - September 4th)

Q: Why do I need to hold a debit/credit card on file for a rental?
A: The Cumberland University Bookstore requires a debit/credit card to be held on file in case the rental is not returned.

Q: After I enter my credit card information, the website says "Billing system error." How do I fix this?
A: Please verify the credit/debit card number is correct. If it's incorrect, please re-enter you card number. If the card number is correct, please verify that the billing address is the address on file with your bank/financial institution. If it's incorrect, please re-enter the correct billing address.

IN-STORE PICKUP/SHIPPING
Q: How much does it cost to pickup my order in-store or shipped?
A: In-store pickup is always FREE. Shipping is FREE on all orders until August 16th.

Q: How long does it take to process/ship my order?
A: During business hours, online orders are processed/shipped throughout each day.

Q: How long does it take to get my order if I ship my books?
A: With Priority Shipping, orders will typically be delivered in 1-3 business days.

Q: Does the Cumberland University Bookstore ship to international addresses?
A: No, the Cumberland University Bookstore doesn’t ship internationally.

STORE HOURS
Q: What if I'm not in town to buy/rent my textbooks?
A: We're open 24/7/365 online at bookstore.cumberland.edu.

Q: What are your in-store hours?
A: The Cumberland University Bookstore is a hybrid, pop-up bookstore. The Cumberland University Bookstore is open at the beginning and end of each semester for the sale and rental return/course material buyback periods. Please scroll to the bottom of the page or CLICK HERE for current store hours.

Q: Where is the Cumberland University Bookstore located on-campus?
A: The Cumberland University Bookstore is located on the bottom floor of the Mitchell Student Center below the cafeteria and next to the campus security office.

RETURN/REFUND POLICY
Textbooks, packages, & access codes:
These items may be returned before the Cumberland University Bookstore's last day on-campus. Shrink wrapped texts and packages are non-refundable for full value once the shrink wrap is broken or removed. Access codes cannot be returned once any seals have been broken, scratched off, or shrink wrap removed. Any new books returned out of their original packaging or no longer in 'new' condition will be refunded at a used book value (subject to manager approval).

eBooks: These items must be returned with 10 days from the original purchase date. Cengage Unlimited and Courseware are NON-REFUNDABLE once the access code has been redeemed.

Shipping: Any shipping charges are non-refundable.

**All refunds must be refunded back to the original payment method.

Feel free to contact the Cumberland University Bookstore with any other questions:
On-Campus
Email: cumberland@textbookbrokers.com
Website: Live chat
In-store: Mitchell Student Center, 1 Cumberland Square, Lebanon, TN 37087
Phone: (615) 547-1248

Off-Campus
Email: cumberland@textbookbrokers.com
Website: Live chat (quickest and best way to answer your questions while off-campus)
In-store: Textbook Brokers, 1321 Greenland Dr. Murfreesboro, TN 37130