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Frequently Asked Questions

*PLEASE KNOW THAT ALL ORDERS PLACED FOR FALL AND SPRING SEMESTERS WILL BE PROCESSED AND BEGIN SHIPPING 2-3 WEEKS BEFORE CLASSES BEGIN. YOUR ORDER IS NOT LOST AND IF THERE ARE ANY ISSUES WE WILL DEFINITELY LET YOU KNOW*

*In the case of Inclement weather: If the school is closed, we will be closed. If the school opens late, we will also open late.*

 

TEXTBOOK RENTALS
Q: What is a textbook rental?
A: All you do is a pay a portion of the purchase price and return it back at the end of the semester.

Q: How long do I get to keep a rental?
A: The rental isn’t due back until the end of the semester. For all summer terms, Rentals are due on or before August 20, 2019.

Q: I like to buy my books instead of renting because I may need them.  Why should I rent?
A: The Cumberland University Bookstore has a No-Risk Rental Program meaning the full rental price paid can be applied to the purchase price at the end of the semester if you want to keep your book. For example, if the rental price is $25 and the purchase price is $75, you would pay $50 to keep the book at the end of the semester. 

Q: Can I rent books or packages with an access code in them?
A: Yes, the rental price includes the purchase of the access code, and the book will need to be returned at the end of the semester.

Q: Can I write or highlight in my rental?
A: Yes, normal use of writing/highlighting in the book is allowed. Excessive highlighting or writing can result in the rental being deemed damaged (See question below).

Q: What if I lost or damaged my rentals?
A: You only have to pay the difference in how much was paid for the rental minus the purchase price.

Q: How do I return my rental?
A: It’s easy, and the Cumberland University Bookstore doesn’t even need a receipt. All you have to do is return your rentals back at the end of the semester to the bookstore or mail it in to:

Cumberland University Bookstore
Attn: Rental Returns
1 Cumberland Sq.
Lebanon, TN 37087

Q: What if I don’t return my rental?
A: The Cumberland University Bookstore will charge the debit/credit card that is on file the difference in how much was paid for the rental minus the purchase price plus a $5/rental late fee.

Q: Why do I need to hold a debit/credit card on file for a rental?
A: The Cumberland University Bookstore requires a debit/credit card to be held on file in case the rental is not returned.

COURSE MATERIAL BUYBACK
Q: Do you buy back course materials?
A: Yes, the Cumberland University Bookstore cash for course materials every day at the Floyd and Walker County Campuses. All you need to bring into the store is your ID and the course materials, and the bookstore staff will let you know if your course materials can be purchased.

Q: What kind of course materials do you purchase?
A: The Cumberland University Bookstore purchases all types of course materials: books (hardback, paperback, loose-leaf/binder, novels, trade, etc.), calculators, clickers, and much more. Please bring in your course materials, and the Cumberland University Bookstore will let you know if your course materials can be purchased.

Q: How do I get paid for my course materials?
A: Cumberland University Bookstore staff will tell you the amount and will pay you cash for your course materials.

PAYMENT METHODS
Q: What payment methods does the Cumberland University Bookstore accept?
A: The Cumberland University Bookstore accepts the following:

In-store 
Credit/Debit Card
Financial Aid 
Scholarships
Gift Card

Website
Credit/Debit Card
Financial Aid (Pell only)

Q: Why do I need to hold a debit/credit card on file for a rental?
A: The Cumberland University Bookstore requires a debit/credit card to be held on file in case the rental is not returned.

Q: After I enter my credit card information, the website says "Billing system error." How do I fix this?
A:

  • Please verify the credit/debit card number is correct. If it's incorrect, please re-enter you card number.
  • If the card number is correct, please verify that the billing address is the address on file with your bank/financial institution. If it's incorrect, please re-enter the correct billing address. 

IN-STORE PICKUP/SHIPPING
Q: How much does it cost to pickup my order in-store or shipped?
A: In-store pickup is always FREE. Shipping is FREE for orders over $100, and $7 for orders under $100.

Q: How long does it take to process/ship my order?
A: During business hours, online orders are processed/shipped throughout each day.

Q: How long does it take to get my order if I ship my books?
A: With Priority Shipping, orders will typically be delivered in 1-3 business days.

Q: Does the Cumberland University Bookstore ship to international addresses?
A: No, the Cumberland University Bookstore doesn’t ship internationally.

STORE HOURS
Q: What if I'm not in town to buy/rent my textbooks?
A: We're open 24/7 online at https://bookstore.cumberland.edu.

Q: What are your store hours?
A: The 
Cumberland University Bookstore is a pop-up bookstore. We are open at the beginning and end of each semester for our sale and rental return periods. Please see the store hours at the bottom of this page for more details.

Q: Where are you located on campus?
A: The Cumberland University Bookstore is located on the bottom floor of the Mitchell Student Center beneath the cafeteria and next to the campus security office.

RETURN/REFUND POLICY
Textbooks, packages, & access codes: These items may be returned before our last day on campus. Shrink wrapped texts and packages are non-refundable for full value once the shrink wrap is broken or removed. Access codes cannot be returned once any seals have been broken, scratched off, or shrink wrap removed. Any new books returned out of their original packaging or no longer in 'new' condition will be refunded at a used book value (subject to manager approval).

eBooks: These items must be returned with 10 days from the original purchase date.

Shipping: Any shipping charges are non-refundable.

Feel free to contact the Cumberland University Bookstore with any other questions:
bmorton@textbookbrokers.com (quickest and best way to answer your questions)
On-campus phone (only available when we are on campus): 615-547-1248
Home office phone: 615-891-1632

Home Office Location (We are located at the BBA Home Office location when we are not on-campus.)
Textbook Brokers Nashville
103 White Bridge Pike, Suite 3
Nashville, TN 37209

 

*PLEASE KNOW THAT ALL ORDERS PLACED FOR FALL AND SPRING SEMESTERS WILL BE PROCESSED AND BEGIN SHIPPING 2-3 WEEKS BEFORE CLASSES BEGIN. YOUR ORDER IS NOT LOST AND IF THERE ARE ANY ISSUES WE WILL DEFINITELY LET YOU KNOW*